Happiness Locked Ticket Protection

Happiness Locked is an optional ticket protection product offered at checkout when you purchase
tickets through Afton Tickets. If you add Happiness Locked to your order and later can’t attend your
event for a covered reason, you can request reimbursement of the non-refundable face-value of your
ticket.

Happiness Locked is offered by Happiness Locked LLC, a separate company from Afton Tickets.
Requests for reimbursement are handled directly by Happiness Locked — not by Afton.

A few important things to know

• Happiness Locked is optional. You choose whether to add it at checkout.
• It’s not insurance. It’s a ticket protection service that reviews requests against a specific list of
  covered reasons.
• It only applies to the order you added it to. It doesn’t carry over to other orders.
• It can’t be added after you’ve completed your purchase, and it can’t be canceled or
  refunded on its own.

 

No. Event cancellations, postponements, date or time changes, venue changes, and partial
cancellations are not covered by Happiness Locked. Neither are lineup or performer changes.

These situations are handled by the event organizer or Afton Tickets — not by Happiness Locked.

What to do if your event was cancelled

If the event organizer cancels the event, any refund, credit, or rollover is handled under the event
organizer’s refund policy. See Afton’s Refund Eligibility article for the current process.

What to do if your event was postponed or rescheduled

Postponements, date changes, and reschedules are also handled by the organizer or Afton, not by
Happiness Locked. Most events will automatically honor your original tickets for the new date —
check your confirmation email or reach out to Afton support if you need help.

What to do if a headliner or performer changes

Performer, lineup, or program changes are not covered by Happiness Locked. If you’d like to request
a refund because of a lineup change, contact Afton Tickets at [e-mail] — any
refund, credit, or rollover is processed based on the organizer’s refund policy.

When Happiness Locked is the right path

Happiness Locked is for situations where the event is happening as planned and you are the reason
you can’t attend — an illness, a family emergency, a car accident, a layoff, and so on. For the full list
of covered reasons and how to submit a request, visit happinesslocked.com/faq.

For event cancellation or change questions, email Afton at [e-mail]. For Happiness
Locked questions, email [e-mail] (include your PURCHASE number).

Where to learn more

For the full list of covered reasons, what’s not covered, how to submit a reimbursement request,
documentation requirements, and the Terms & Conditions, visit happinesslocked.com/faq and
happinesslocked.com/terms.

Reimbursement requests and questions about Happiness Locked coverage go directly to Happiness Locked at [e-mail]. For all other ticket questions, email Afton at
[e-mail].